Who Are These People and Why Do They Hate Me?

Tuesday, 13 May 2008, 11:00 EST/15:00 GMT (60 minutes, $95)

For public service professionals, success in dealing with members of the public and the news media requires the establishment of trust and credibility. In this class, participants will learn to adapt proven techniques in public participation, risk communication, reputation management, and more to manage tough public issues, with particular attention to communicating when trust is low and concern is high. Target audience: public sector professionals, managers, planners and staff.

Audience: P2P, EAO

Level: Intermediate

Instructor: John Godec

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